Thank you for shopping with JMM.
We want you to be fully satisfied with your purchase.
If something isn’t right, we’re here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• Original packaging must be included

• Proof of purchase (order number or receipt) is required

Items returned without approval may not be accepted.

To start a return, contact us at:
info@elitepowerbanks.com

2. Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Used charging cables

• Used power banks

• Items damaged by misuse or accidents

• Clearance or final sale items

• Free gifts or promotional items

3. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, email us within 7 days of delivery.

We will replace the item or offer a full refund after verifying the issue.

Please include:

• Order number

• Photos or video of the defect/damage

• Product name and description

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method

• Refunds may take 3–7 business days depending on your bank

Shipping fees are non-refundable, except in cases of errors on our part (wrong item, defective product, etc.).

5. Exchanges

We offer exchanges for:

• Defective items

• Wrong items received

• Products with manufacturing issues

For size, color, or product changes, a standard return and new order may be required.

6. Order Cancellations

Orders can be cancelled within 2 hours of purchase.
If the order has already been shipped, cancellation is not possible, but you may request a return after delivery.

7. Return Shipping Costs

• Customers are responsible for return shipping costs

• If the return is due to a mistake on our end, we cover all costs

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

8. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account

2. Contact your credit card company

3. Contact your bank

4. Then contact us at info@elitepowerbanks.com
   

Sometimes processing delays occur.